Returns & Exchanges

At MATTAR, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for all items in their original condition. Please ensure your items are unworn and have all original packaging intact to qualify for a full refund or exchange.

1

Initiate Your Request

Log in to your MATTAR account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all tags are attached, and include the printed return slip inside the box.

3

Ship the Package

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location near you.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing